1. What's the warranty on my Concord camera?
2. Are Concord's cameras compatible with Windows® XP?
3. I am having difficulties installing the driver and software. What should I do?
4. What type of Memory card can I use with my camera?
5. Where can I purchase accessories?
6. I lost my camera manual. How can I obtain another one?
7. I'm not a good photographer and my images always come out blurry. What should I do?
8. Where do I return my camera?
9. How can I get better battery performance for my digital camera?
10. How do I transfer the images and videos stored in the camera to the PC?

1. What's the warranty on my Concord camera?

The worldwide warranty excluding the European Union is for a one-year period from the date of purchase. We warrant our products to be free from defects in material and workmanship. Please keep your receipt should a problem arise during the warranty period. Please visit the camera support section of our web site Camera Support for more details.

Back to Top >

2. Are Concord cameras compatible with Windows® XP?

Most of Concord's cameras are compatible with Windows XP with the exception of some older models. Please see the list below for more details. However, since the Windows XP logo certification has not been completed on some models, a warning pop-up message as illustrated below may be displayed during the software installation. Please click on "Continue Anyway" to proceed with your installation.

The cameras listed below are not compatible with Windows XP:

• Concord Eye-Q 3X
• Concord Eye-Q IR
• Concord Eye-Q 3100AF

Back to Top >

3. I am having difficulties installing the camera driver and software. What should I do?

If you encounter this issue, please uninstall the driver completely and restart you computer. You may then reinstall the driver. It's recommended that you download the latest driver version from our website at:
http://www.concord-camera.com/support_previous_models.aspx?id=105.

There are two ways to uninstall drivers or software:

1. Uninstall the driver or software from Programs:
   1. From the Start button, click Programs and choose the camera model software and driver.
   2. From the camera software folder, select the Uninstall Wizard. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed will be displayed.
   3. Click Start > Shut Down.
   4. When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer.
2. Uninstall the driver or software from Control Panel:
   1. From the Start button, click Settings > Control Panel.
   2. Double-click Add/Remove Programs.
   3. Highlight the desired software and click the Change/Remove button.
   4. Proceed to the next step following the guide.
   5. Click Start > Shut Down.
   6. When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer.

Back to Top >

4. What type of Memory card can I use with my camera?

Most Concord cameras support the SD card but some of our models use other memory card media. A list of exceptions can be found below. Typical memory card sizes range from 16MB to 256MB. We recommend the use of internationally recognized brands of SD cards for optimal performance.

• The Eye-Q 2100, Eye-Q 4330z and Eye-Q 5330z - support the CF card.
• The Eye-Q 3100 and Eye-Q 3120 - support the Smart card.
• Some Eye-Q Duo LCD models support an SD card and or MMC card, while other Eye-Q Duo LCD models can only be used with an MMC card. Check your packaging to determine which type of card your model uses.

Back to Top >

5. Where can I purchase accessories?

You can find a handy order form and instructions under the Camera support tab on our web site. If accessories were missing or defective at the time of purchase, please contact the retailer from whom you purchased the camera.

Back to Top >

6. I lost my camera manual. How can I obtain another one?
You can download camera manuals free of charge from our website at http://www.concord-camera.com/support_previous_models.aspx?id=105. Please make sure that Adobe Acrobat Reader 5.0 or higher has been installed on your computer. You can download the Adobe Acrobat Reader free of charge from http://www.adobe.com/support/downloads/main.html.

There are two ways to download manuals from our website:

1. Click on the camera you want. The link will remind you to select a language. Click on the manual you would like and the PDF format manual will be displayed automatically. Click on the Save button and select the location where you would like to save the file on your hard disk.
    
   
   
2. Choose the camera you want. The PDF format manual will be displayed automatically. Click on the Save button and select the location where you would like to save the file on your hard disk.
   

Back to Top >

7. I'm not a good photographer and my images always come out blurry. What should I do?

Follow the photography tips below for optimal image quality:

• The camera did not have enough time to focus. This is a common occurrence in low light environments. Most cameras are equipped with a red or a green indicator light that will flash while the camera is focusing on the subject. The indicator light will stop flashing and will remain on when the camera is ready to take a picture. Concord cameras are designed to take the guess work out of picture-taking. Just wait for the camera to tell you when it's ready.
• When using Night Landscape or Night Portrait modes, the camera's shutter speed is slower than in daylight modes. New photographers have a tendency to move the camera before the picture has been processed. We recommend the use of a tripod to guarantee that the camera is held steady during picture-taking.

Back to Top >

8. Where do I return my camera?

Refunds may be obtained from the retailer from whom you purchased your camera.  If your camera has a defect due to material or workmanship and is still covered by the one year warranty, we will repair or replace your camera as long as a valid proof of purchase can be provided.

For mailing and needed documentation details, please see the Return information section located under the Camera Support tab.

Back to Top >

 9. How can I get better battery performance for my digital camera?

Most cameras are shipped with alkaline batteries. These batteries are universal, convenient and inexpensive. These alkaline batteries do not require a special battery charger and they can be purchased anywhere. However, they are not the most efficient when it comes to power.

• When power is in short supply, it is best to avoid the camera functions that consume the most power.
       1. Avoid using the LCD monitor when you want to extend the battery life.
       2. Using the LCD monitor consumes the most battery power.
       3. Use only the viewfinder for taking pictures.
       4. Turning the zoom on and off forces the zoom lens to extend and retract with each power cycle.  Avoid using the zoom when possible.
       5. Avoid using the flash.
       6. Use an external card reader whenever possible.
       7. Take advantage of external power sources whenever you can.
• Use rechargeable Nickel-Metal Hydride (Ni-MH) batteries. Have two sets of batteries, one  in the camera and one charging or in reserve for when you need to swap them out.
• Store charged spare batteries in the coolest place you can find (at or above freezing) but be sure to bring cold batteries back up to room temperature before using them.
• Store and use your camera and batteries as close to room temperature as you can.
  

Note:  Rechargeable batteries often get up to two times as many shots on a fresh charge.

Back to Top >

10. How do I transfer the images and videos stored in the camera to the PC?

Our cameras ship with photo editing software that makes it simple and easy to transfer pictures to  PC.  If your camera  has a mass storage driver, you may choose to transfer pictures without using the photo editing software.  

1.  Download videos and images with the photo editing software bundled with the camera.  
·   Please make sure to install the camera driver and photo editing software completely.
·   Power on the camera and connect the camera to the PC.
·   Launch the photo editing software.
    Following is an example using PhotoImpression.
a. Power on your camera and connect the camera to the computer.
b. Launch PhotoImpression.
c. Click the Camera/Scanner button,  then click on the drop-down list under select source and choose your camera model.

d. Click on the camera scanner icon (Acquire button).  Another window will appear showing the contents (pictures) in the memory card and options on how to handle them.
 

e. Select the picture you would like to view, edit or save by clicking on it. The selected image will be highlighted by a border. You may also click on Select All to choose all pictures.
f. Click on Get Photos.  The pictures will then be added to your album at the bottom of the application.

g. Now you can edit, save, print or enhance your pictures using the buttons on the left hand side of the screen.

2.  Download the videos and images using the Mass Storage driver.
·   Please make sure the camera driver is installed completely.
·   Power on the camera and connect the camera to the PC.  Double click on MY Computer, and the Removable Disk Drive will be displayed.
·   Double-click the Removable Disk icon.  A window with the DCIM folder will appear on the screen.
·   Double-click the DCIM folder.  Drag and drop the files you want to save.
    Following is an example using the mass storage or removable disk drive method.
a. Power on your camera and connect the camera to the computer.
b. Click on "My Computer" and the "Removable Disk" drive will be displayed.

c. Double-click on "Removable Disk", open the "DCIM" folder and then the "100DCIM" folder.
d. You can copy the still pictures or video clips to the designated folders in your PC.

Back to Top >